All field notes

Product

·

6 min read

Inside our evaluation stack

How we know an agent is ready for production — and how we know when it stops being ready.

Jonas Weber

Lead Automation Engineer

Evaluations are the difference between an impressive demo and a system you can leave running on a Friday night.

Golden sets from real data

Before we write a prompt, we collect 100 to 300 real examples with the correct outcome, labelled by the people who do the work today.

Three layers of checks

  1. Deterministic checks: format, required fields, forbidden actions

  2. Model-graded checks: tone, completeness, policy adherence

  3. Human review: a weekly sample, rotated across the team

Watching for drift

Inputs change: new products, new policies, new customer behaviour. We track agreement between the agent and human reviewers every week and alert when it drops.

Written by

Jonas Weber

Has connected more APIs than he can remember. Owns our integrations and evaluation tooling.

Keep reading

Put your operations on reflex.

Tell us where your team loses the most time. We’ll show you what an agent could take off their plate — and what it would save — in one call.

Create a free website with Framer, the website builder loved by startups, designers and agencies.