What’s new at Reflex
New capabilities, improvements and fixes — shipped every couple of weeks and rolled out to every client automatically.
v2.0
New
Reflex Agents 2.0
Multi-agent workflows, shared memory and a new review queue for every deployment.
Agents can now hand work to each other with shared context, and every deployment ships with a unified review queue for approvals and corrections.
Multi-agent hand-offs with shared memory
Unified review queue across agents
Per-action confidence thresholds
v2.0
New
Reflex Agents 2.0
Multi-agent workflows, shared memory and a new review queue for every deployment.
Agents can now hand work to each other with shared context, and every deployment ships with a unified review queue for approvals and corrections.
Multi-agent hand-offs with shared memory
Unified review queue across agents
Per-action confidence thresholds
v1.9
New
Live evaluation dashboard
See agreement between agents and human reviewers in real time, with drift alerts.
Clients can now see how their agents perform week over week, with alerts when agreement with human reviewers drops below a threshold.
v1.9
New
Live evaluation dashboard
See agreement between agents and human reviewers in real time, with drift alerts.
Clients can now see how their agents perform week over week, with alerts when agreement with human reviewers drops below a threshold.
v1.8.2
Improved
Faster human hand-offs
Escalations now include a one-paragraph summary and a suggested next action.
Escalated conversations arrive with a concise summary, the agent’s reasoning and a suggested reply, cutting average handling time by 38%.
v1.8.2
Improved
Faster human hand-offs
Escalations now include a one-paragraph summary and a suggested next action.
Escalated conversations arrive with a concise summary, the agent’s reasoning and a suggested reply, cutting average handling time by 38%.
v1.8
New
WhatsApp & SMS channels
Support agents can now answer customers on WhatsApp and SMS with the same guardrails.
Support agents now run natively on WhatsApp Business and SMS, with the same escalation rules as web chat and email.
v1.8
New
WhatsApp & SMS channels
Support agents can now answer customers on WhatsApp and SMS with the same guardrails.
Support agents now run natively on WhatsApp Business and SMS, with the same escalation rules as web chat and email.
v1.7.4
Improved
Audit log export
Export complete audit logs to your SIEM or data warehouse.
Every agent action can now be streamed to Splunk, Datadog, BigQuery or Snowflake for compliance and analysis.
v1.7.4
Improved
Audit log export
Export complete audit logs to your SIEM or data warehouse.
Every agent action can now be streamed to Splunk, Datadog, BigQuery or Snowflake for compliance and analysis.
v1.7.3
Fixed
Scheduling timezone fix
Calendar bookings now respect daylight-saving changes in every region.
Fixed an issue where meetings booked across daylight-saving boundaries could appear one hour off in some calendars.
v1.7.3
Fixed
Scheduling timezone fix
Calendar bookings now respect daylight-saving changes in every region.
Fixed an issue where meetings booked across daylight-saving boundaries could appear one hour off in some calendars.